Description

Mystery Shopper Survey, December 2017. A massive study to assess customer service quality based on 4 KPIs developed by Axis including:

• Service Attitude
• Working Manners
• Knowledge & Skill
• Problem Solving

The assessment was made for 15 different work positions at each of 84 supermarkets in 38 cities & provinces, done by a total of 3,316 mystery shoppers across the country.

Details

• Client : Saigon Coop
• Service : Mystery Shopper